Suggestions and complaints 

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Complaints Procedure

Your feedback is important too us. We would love to hear your thoughts about the practice so that we can continue to evolve and improve our standards of practice.

In the unlikely event you have any complaints please do not hesitate to contact us, but we request that you follow our complaints procedure so that we can resolve matters efficiently.

Our vets are willing to discuss any concerns you have. Because our vets are often busy treating animals we kindly request that you phone the practice first to arrange a convenient time.  We will discuss any problems over the phone or face to face or alternatively concerns can be submitted in writing. Please address them to the member of staff involved in the complaint or to "The Practice Manager". We will try to respond to all letters promptly; This may be in letter format or a telephone conversation. If you have a preferred format of response please indicate so.

If you have any concerns regarding professional misconduct, feel that a vet or vet nurse is in breach of the RCVS code or if you are not happy with a resolution that we suggest you may contact the RCVS (Royal College Of Veterinary Surgeons). This course of action is for very serious complaints only and is likely to require significant input from all parties involved.

Any complaints seeking financial compensation or involving allegations of misconduct or legal matters will be handled by the VDS (Veterinary Defence Society) , once the case has been handed to the VDS all further communications will be through them."



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1506 Wimborne Road
Kinson
Bournemouth
Dorset
BH11 9AD
tel: 01202 591208
fax: 01202 573186

find us

453 Ringwood Road
Alderney
Poole
BH12 4LX
tel: 01202 735984
fax: 01202 747051

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"I want to bring to your attention an amazing veterinary practice called Aniwell. About five years ago Mr O’ Neile performed a key hole spay on Sophie my gordon setter. I was so impressed with the fast pain free recovery" ... [More]